Resource Planning & Management Background
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Resource Planning & Management

Right people, right skills, right time. We fix the mismatch between what your organization needs to deliver and what it's actually capable of delivering with the people it has...

The Problem

You're spending millions on people who are misallocated, underutilised, or wrongly skilled.

Resource management in technology organisations is almost universally broken. Demand is opaque, capacity is guessed, and allocation is driven by who shouts loudest rather than what matters most. Teams are simultaneously overstaffed in some areas and desperately thin in others.

The symptoms are familiar: key people stretched across too many projects, contractors retained for years because "we can't hire fast enough," critical skills gaps that everyone knows about but nobody owns, and a finance team that can't connect headcount to output.

Our Approach

Treat capacity as a finite, strategic resource — because it is.

  • Create a single view of demand — all projects, all BAU, all unplanned work, visible in one place
  • Assess real capacity — not headcount, but productive hours accounting for context switching, meetings, and overhead
  • Map skills inventory against future needs to identify gaps before they become blockers
  • Build demand management processes that force prioritisation instead of spreading everyone thin
  • Design resourcing models — build, buy, borrow, automate — for each capability area
  • Implement lightweight planning cadences that adapt to change rather than requiring monthly re-planning cycles
Key Outcomes

What changes when we're done

Visible demand pipeline

A clear, prioritised view of all work demand — projects, enhancements, BAU, tech debt — with honest effort estimates.

Honest capacity model

Capacity numbers that reflect reality — productive hours, not headcount — so plans are actually achievable.

Skills gap closure plan

A targeted plan to address critical skill gaps through hiring, training, contracting, or automation.

Better allocation decisions

Resource allocation driven by strategic priority, not political urgency or who complains first.

Reduced contractor dependency

A deliberate strategy to convert long-term contractor roles into sustainable capacity — where it makes sense.

Finance visibility

Clear line of sight from headcount and contractor spend to delivery output — for leadership and finance alike.

Signals

When to engage

  • Nobody can answer a simple question: how much unmet demand do we actually have, and what would it cost to address it?
  • The same people are on three project teams, two steering groups, and "just helping out" on something else - and they are the bottleneck for all of it
  • You have contractors who have been there so long they know the systems better than permanent staff - and their contracts just keep getting renewed
  • Finance asks what the technology team delivers for its headcount cost and the best answer anyone has is a list of projects with no common measure of output
  • New work gets allocated by who escalates hardest, not by what ranks highest on any prioritised list - because the list does not exist or is not trusted
  • One team is drowning while another team down the hall is light on work, but moving people between them is apparently impossible
  • Everyone knows there is a critical skills gap - cloud, security, data, something - and it has been "known" for over a year with nothing to show for it
  • Your capacity planning is done in a spreadsheet that nobody believes, updated once a quarter by someone who has already moved on
Related Services

Often engaged alongside

Technology Strategy & Roadmaps

Align tech with business intent

Business Process & Organisation Design

Structure for success

Project Triage & Turnaround

Recover what's at risk
Workforce Planning

Can you see demand
coming or are you always reacting?

Tell me what the workforce pain looks like and I'll assess whether a planning intervention is the right lever — or whether the root cause lies elsewhere.

UTC+8 · Perth · Australia · Asia Pacific
Untangle — Technology Advisory & Execution